ServiceNow Outlook Plugin: Map the Email Body to the Description Field instead of the Comments
5:34
YouTubeincident․do
ServiceNow Outlook Plugin: Map the Email Body to the Description Field instead of the Comments
Out of the box, the ServiceNow Outlook plugin maps the body of the email to the comments field rather than the description field, here is how to change that. https://incident.do/2023/12/03/servicenow-outlook-plugin-map-the-email-body-to-the-description-field-instead-of-the-comments/ Microsoft documentation on OfficeJS email item properties and ...
1.5K viewsDec 3, 2023
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