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2:06
YouTube
Steve Jayjay
8 Steps to effective complaints handling
8 Steps to Effective Complaints Handling 1.Allow the other party to vent without interruptions, do not defend your position 2. Reframe what the other party has told you 3.Ask clarifying questions 4.Allow the complainant to discuss their specific needs 5.Explain your needs in a composed and friendly manner 6.Explore options that may have the ...
74.4K views
Mar 1, 2017
Watch full video
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