Enable agents to chat, take calls, work on cases, and see relevant information all in one place. Enable legal teams to quickly categorize and prioritize requests. Discover, prioritize, and …

Apr 25, 2023 · ServiceNow Agent Workspace is a platform that enables agents to provide better customer service by providing them with a unified workspace that brings together customer …

There are 3 part of agent workspace series. I have explained it right from scratch like how to configure form, list, create new UI action, related list and all other functionalities.

Agent Workspace uses the Advanced Work Assignment (AWA) feature to automatically assign work items to your agents based on their availability, capacity, and skills.

Apr 5, 2024 · Agent workspace is a comprehensive solution that links with virtual agent, knowledge Base, Catalog, Predictive Intelligence, and Advance work assignment (AWA), …

Dec 5, 2024 · Prior to the Next Experience, ServiceNow dipped their toes in the enhanced UI waters by introducing the Agent Workspace (and the ability to create your own Workspaces …

Feb 7, 2022 · This article is intended to explain the differences between Agent Workspace technology and configurable workspaces for existing customers that may be utilizing Agent …

Introduced in ServiceNow’s Madrid release, Agent Workspace presents a single pane view for agents to respond to task types, view the full context of issues and get relevant AI-assisted …

This lab will cover multiple real-life tasks you may be asked to accomplish for Workspaces as a ServiceNow Administrator or Developer. Through these exercises you will learn more about …

Apr 14, 2020 · ServiceNow workspaces are designed for tier 1 agents who solve internal or external customer issues. These videos will help you out to set up Agent Workspace and …