Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Understanding encryption and compliance for VoIP faxing Encryption has been at the heart of fax technology since its inception. There have been many methods and protocols in place to ensure consistent ...

"The contact center industry has been solving problems in isolation for too long," said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. "What we're delivering is complete customer ...

In today’s rapidly evolving technology landscape, AI investment decisions have become mission-critical for CX leaders. The pace of innovation has accelerated dramatically—what once required years to ...

Sales methodology, on the other hand, is the strategy or the principles behind how sales professionals engage with customers. Again, this is across all stages of sales. This refers to the approach to ...

Business Phone System Reliable, powerful AI cloud calling that's easy to deploy and use across all devices; Personal AI Assistant New AI takes call notes, personalizes insights, and crafts messages; ...

At RingCentral, we believe in giving back to our community and investing in the next generation of tech leaders. That’s why we’ve partnered with RingCentral Bulgaria is investing in the next ...

One of the standout AI capabilities for RingCX is AI Assist for Agents. Now Generally Available in the US and Canada, this capability reduces the strain on agents by intelligently organizing the ...

When you call customer support, you’re often greeted by a familiar script, “Thank you for calling. Press 1 for billing. Press 2 for technical support. Press 3 to hear these options again.” You listen ...

But that’s just the beginning. AIR is a foundational part of our broader vision for Agentic AI—a new era of intelligent systems that act on your behalf to solve problems, adapt to context, and improve ...

Leadership: Gaining both business and sales leaders’ buy-in is vital to getting the resources to fuel your sales enablement strategy. Marketing teams: Sales teams use content to pitch, and marketing ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...