A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer Relationship Management (CRM) tools have evolved far beyond their original purpose of organizing client data and tracking sales.

Effective communication plays a major role in the foundation of every patient services group. Using an efficient CRM for ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.Ready to learn more about how ...

In today’s fast-paced and interconnected business environment, the relationship between organizations and their vendors has ...

Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...

Accurate address data is the backbone of seamless business operations, whether it’s delivering products, mailing invoices, or ...

Salesforce, a globally leading AI customer relationship management (CRM) company, announced plans to expand its presence in ...

Robert is 34 years old and happily married to his wife, Claudi. He is from Dresden, Germany and works as a Senior CRM Manager at Freeletics. His career began in the direct sales department as a Sales ...