For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

As organizations look to bring AI into their businesses, one of the most logical places to start is in customer experience, or CX, said Andrew Gilman, CMO for fast-growing solution provider NWN Corp.

Customer experience is the key to a business’s survival today. The impact of the COVID-19 pandemic on developing human interaction and relationships is looking less temporary every day.

Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to IDC.

The customer experience people saw his post and immediately wrote back and said, "Hey, thanks for the catch. We're going to get some people out there right away to help you." ...

Small and mid-sized businesses were expected to have 34% more to spend on customer experience technology this year, according to a ZenDesk study. Each year we've seen the martech landscape expand.

Customer experience is a key aspect of retail and it won’t be any different in the metaverse, said Scott Keeney, chief metaverse officer (CMTO) at TSX Entertainment.