Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), ...

8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, is helping organizations raise the bar with new innovations across the 8x8 Platform for CX. The ...

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...

AI learns from us. And we’re biased. Because AI is trained on largely human-generated content, it picks up on our biases and bakes them in. That’s why most conversations about AI bias focus on bad ...

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

DENVER, Aug. 21, 2025 /CNW/ -- Startek ® was named the winner of a Silver Stevie® Award in the Customer Service Solution category in The 22nd Annual International Business Awards ® last week.

First-of-its-kind platform lets any brand launch fully branded mobile services - with AI orchestrating network setup, service operations, and custome ...

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

which have their own growing list of AI offerings. Salesforce could lose market share to Microsoft Dynamics 365, which ...

PKU and support for the treatment and prevention of childhood illnesses,” said Bob Dechant, Chief Executive Officer of ibex. “The Nicklaus family, the Nicklaus Children’s Health Care Foundation and ...

Across industries, callers typically abandon the support journey at about 2 minutes and 36 seconds. After that, your brand promise is nothing more than a broken dial tone. It’s not about channels, ...