Your car is collecting and selling your data—from driving habits to voice recordings—without your full consent. Learn how ...

More and more companies are now being impersonated, and even Amazon has seen a 33% increase in customer service impersonation ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

The chain, which has over 3,000 locations throughout the U.S. and Canada, has now held the top spot for customer satisfaction among quick-service restaurants for 11 consecutive years.

Brighton and Hove City Council moved its customer service teams out of the two town halls and into the Jubilee Library, Hove Library and three family hubs last month. But union official Diana ...

The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

Outdated service models won’t cut it anymore, and customers won’t hesitate to move on if they’re not getting the service they expect. Customer Experience As A Competitive Advantage ...

No one wants a blackout. Con Edison is asking its entire New York City customer base — all 3.6 million electric and 1.1 ...

Will writing service reviews While only a little over half (53%) of UK adults have made a will, according to the National Will Register, as many as 3.7 million wills are written each year.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.