Artificial intelligence is taking enterprise service management to the next level, making it an even more powerful tool that ...

TechCentral, Obsidian Systems and Atlassian recently hosted a session to unpack the transformative potential of AI in IT ...

Priya Ranjan's approach to IT service management goes beyond efficiency; he views it as a strategic asset that enhances ...

It encompasses a set of best practices, processes, and frameworks that aim to ensure that IT services effectively support and align with the organization's business goals. ITSM involves the entire ...