Artificial intelligence is taking enterprise service management to the next level, making it an even more powerful tool that ...

Priya Ranjan's approach to IT service management goes beyond efficiency; he views it as a strategic asset that enhances ...

Mahadu Kurkute is shaping the future of IT service management, ensuring technology serves as a foundation for growth and ...

It encompasses a set of best practices, processes, and frameworks that aim to ensure that IT services effectively support and align with the organization's business goals. ITSM involves the entire ...

Presidio, a leading technology services and solutions provider, announced the strategic acquisition of a majority stake in Contender Solutions, an Elite ServiceNow partner. This expands Presidio's ...

Ensure that all solutions align with ITIL practices and the client’s business goals. 3-5 years of experience in a technical consulting role related to CA Service Management or other ITSM solutions. 3+ ...

Traditionally, many IT security and IT Service Management (ITSM) practices have focused on reactive measures—identifying and ...

Ensure that all solutions align with ITIL practices and the client’s business goals. 3-5 years of experience in a technical consulting role related to CA Service Management or other ITSM solutions. 3+ ...

In today’s era, ITIL 4 through integration with generative AI can bring new opportunities and capabilities for the improvement of IT service management. With new opportunities, it brings an ethical ...