A proposed class action accusing Microsoft's LinkedIn of violating the privacy of millions of Premium customers by disclosing ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

The CDO was quick to emphasize the bank’s obligation to safeguard its customers’ data and use it responsibly as part of the bank’s broader commitment to AI ethics. The ethical use of data and AI is ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Online shopping has far surpassed the simple transaction of click and buy. Customers move between various touchpoints at one ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

In the fast-evolving digital landscape, leveraging customer data to derive actionable insights has become a cornerstone of ...

HPE investigating claims by the hacker IntelBroker, who is offering to sell source code and other data allegedly stolen from ...

Clean, accurate data is essential. Regularly clean databases, remove duplicates and automate processes to ensure reliable customer insights. Storytelling drives action. Present data through ...

I have been a technology journalist for 30-plus years and have covered just about every kind of computer gear—from the 386SX to 64-core processors—in my long tenure as an editor, a writer, and ...