A proposed class action accusing Microsoft's LinkedIn of violating the privacy of millions of Premium customers by disclosing ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Online shopping has far surpassed the simple transaction of click and buy. Customers move between various touchpoints at one ...

Karthik Narayan, director of product management at Reltio, and Anthony Colichio, senior value consultant at Reltio, joined DBTA's latest webinar, Uncover and Accelerate the ROI of Master Data ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

In the fast-evolving digital landscape, leveraging customer data to derive actionable insights has become a cornerstone of ...

As we look ahead at the future of in-store and brand experiences, technology integration will be pivotal to surpassing ...

Clean, accurate data is essential. Regularly clean databases, remove duplicates and automate processes to ensure reliable customer insights. Storytelling drives action. Present data through ...

I have been a technology journalist for 30-plus years and have covered just about every kind of computer gear—from the 386SX to 64-core processors—in my long tenure as an editor, a writer, and ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...