Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Presenting the results of their May 2025 audit of the Branch Office Division of the Michigan Department of State, the state ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Tech outlet Wired is at the center of a potential data breach after a lone hacker claimed to have breached Condé Nast and is now threatening to leak the personal information of more than 2.3 million ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Abstract: This work focuses on the analysis and performance optimization of a telecom company’s database using indexing and related technologies. The dataset consists of records from 7,000 customers ...

During the TI Inside Innovation Forum on August 28, Daniela Komatsu, CIO of Espaçolaser, argued that governance and employee engagement are fundamental for artificial intelligence to generate value ...

A decade and a half of enterprise cloud adoption has spread vast amounts of data and processing around the globe, and the onslaught of generative AI – and now agentic AI – is only accelerating it.