A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

Workflow Automation in Cisco AI Assistant for Webex: This capability in the Cisco AI Assistant for Webex Suite intends to streamline processes and save time by working across enterprise apps like ...

handcuffed and spent most of the night at an ICE processing center in suburban Broadview. He was never questioned about his citizenship and was only released after agents looked at his ID.

the Chargers also have starting center Bradley Bozeman hitting free agency after playing in 99% of the offensive snaps last season. The interesting aspect of Pittsburgh's free agent class is ...

These AI agents may soon be able to call a customer service center for you. In this potential future, GibberLink could enhance the efficiency of communication between AI agents, provided both ...

However; Any third party services impersonating Expedia, without clearly clarifying or disclosing that they are a third party service, agent or agency and not part of Expedia, hiding an unofficial ...

as well as background noise cancellation in its call centres in India. Deputy Chief Executive Officer Thomas Mackenbrock said the tech can "neutralise the accent of the Indian speaker with zero ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...