There are over 16 million disabled people in the UK. Many of them rely on disability aids such as mobility scooters, stairlifts and hearing aids to navigate their daily lives. When these products work ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

Use this letter template to cancel a service that you agreed or paid for online, over the phone or by mail order. You can do this during the 14 day ‘cooling off’ period. It should help the trader ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you. You must tell them it's essential to stick to this deadline. This is called 'making time of the ...

Clients can come into centre/phone/email or webchat for an initial assessment. If client needs further support they will be offered an appointment either F2F, telephone or video.

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.

Drop-in service Tuesday, Wednesday and Thursday. Wednesday is for Debt and Money Advice only. Tuesday and Thursday are for general advice.

Our drop in service is open and all clients will be greeted by our Reception Team. Clients will usually be offered a call back or a Face to Face appointment. Only clients with very urgent issues will ...