All Great Leaders Know It: Let Your Employees and Customers Tell You What to Do
It’s always been to help employees think and act like owners and to treat them like partners. Business owners and partners ...
The Cost Of Poor CX: Why Businesses Must Rethink Customer Journeys To Survive 2025
Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...
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23andMe customer? What to know about the privacy of your genetic data.
23andMe, the struggling ancestry tracing company, continues to spiral, raising questions about its business prospects and what could happen to its sensitive customer genetic testing data.
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How to Win More Business With Good Know Your Customer (KYC)
Read Time: 7 Minutes At the end of 2021, a stricter set of Know Your Customer (KYC) rules took effect in Canada. The new client-focused reforms (CFR) raised the standard of client care ...
Why Customer Retention Will Make Or Break Your E-Commerce Business In 2025
In 2025, brands need to tap into the loyalty momentum effect and expand on traditional ways of rewarding loyal customers.