For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...

Debt collection is evolving into a customer-centric process focused on empathy, data-driven strategies, and respectful ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Using AI-powered low-code, Scoot more than doubles the development speed of its internal communications application, ...

Infobip, the global cloud communications platform, today launched its latest report - The AI Advantage: How Leading Brands ...

While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their ...

Minneapolis-based Target said CEO Brian Cornell, who has led the company for 11 years, would step down on Feb. 1.

New Leadership and Promotions Strengthen The Daniel Group’s CX Expertise and Growth Strategy CHARLOTTE, NC / ACCESS Newswire ...

Five Berkeley Institute students are gaining experience in fintech and digital technology at Chubb and Paradise Mobile through an Economic Development Department grant. A Government spokesperson said, ...