CAMPBELL, Calif., August 19, 2025--8x8, Inc. (NASDAQ: EGHT) announces innovations across the 8x8 Platform for CX, helping ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers across digital and voice channels.

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Five9 (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform, today announced a triple recognition from Metrigy in 2025: MetriStar Top Provider for Contact Center-as-a-Service (CCaaS), ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

The potential for AI in CX is significant, but success relies on combining technology with structured data and human ...

The timing couldn’t be better. With customer interactions set to increase fivefold and two-thirds of CX leaders predicting leaner teams, AI-powered CX isn’t just the future—it’s the present.

Despite generative AI's many benefits, especially concerning CX, there are dangers to poor implementation. Companies must carefully consider how they will design and employ their AI strategy.

The Talkdesk CX in Banking Report surfaces AI-powered CX as an impactful yet relatively untapped opportunity for financial services organizations needing to navigate mounting pressure to retain ...

AI CX is about leveraging artificial intelligence (AI) to improve the customer experience (CX) such as with chatbots. But this is not just about chatbots. AI CX involves a myriad of technologies like ...