DENVER, Aug. 21, 2025 /CNW/ -- Startek ® was named the winner of a Silver Stevie® Award in the Customer Service Solution category in The 22nd Annual International Business Awards ® last week.

Customer experience company Fusion CX opens a new 54,000 sq ft delivery centre in Siliguri, West Bengal. This facility will focus on omnichannel solutions, enhancing both customer and seller ...

Across industries, callers typically abandon the support journey at about 2 minutes and 36 seconds. After that, your brand promise is nothing more than a broken dial tone. It’s not about channels, ...

From IBM's AI for Everyone on edX to Google Cloud's Introduction to Generative AI, and practical modules from Microsoft, HP ...

Without a doubt, the CX opportunity is here now. AI is ready and customers are ready for AI, says Bruce von Maltitz of 1Stream.

Brands and agencies are shifting from reactive to proactive strategies, leveraging AI to anticipate customer needs while navigating ethical and technical challenges.

AI learns from us. And we’re biased. Because AI is trained on largely human-generated content, it picks up on our biases and bakes them in. That’s why most conversations about AI bias focus on bad ...

Today, AKOOL not only leads the Inc. 5000 but also tops G2’s AI video software rankings and enterprise adoption ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences.

Salesforce (NYSE: CRM) and Adobe (NASDAQ: ADBE) are down more than 20% year to date despite a 12% gain in the Nasdaq. Here's ...