With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

A Rhode Island woman has filed a lawsuit against a veterinarian, whom she claims left a surgical instrument inside her St.

Our reporters mined a trove of data that revealed detailed demographic information about private schools. That helped us find ...

Boynton Beach is unveiling a new real-time crime center to enhance public safety. The police department is adding 650 new surveillance cameras to help target criminals. The center will also monitor ...

Police in the city of Boynton Beach believe they have a new tool to keep residents safe. “This is the police department’s new real-time crime center,” Assistant Chief John Bonafair said as he walked a ...

This holiday season retailers saw the advantages of AI, and they arrived at the National Retail Federation show ready to ...

The "Smile" initiative, an initiative by the Bahrain Future Society for Youth that provides psychosocial support to children ...

The Army regularly introduces and modifies learning systems in response to a crisis, which was demonstrated during a crisis ...

Researchers MSK and their collaborators at Mount Sinai have developed an artificial intelligence-based model to predict who ...

The West Texas Associated General Contractors on Friday donated about $1,200 worth of tools to Ector County ISD's construction trades program. Scott Hughes, executive director of the West Texas AGC, ...

Microsoft 365 Admin Center has been enhanced with way too many features lately, but this one is actually useful.