AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

New research shows 89% of consumers will switch brands over slow service—AI-powered agents could be the solution.

Al Tayer made this announcement during GenAI Week, organised by DEWA to explore the future of AI adoption within the ...

Inc. , the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, has been honored by CRN®, a brand of The Channel Company, with a 5-Star Award ...

An Army pilot program is asking junior officers to look at quality of life problems that drive soldiers out of the service.

We recently compiled a list of the 15 Best Small Cap AI Stocks to Buy Right Now. In this article, we are going to take a look ...

Microsoft announced Tuesday two significant additions to its Copilot Studio platform: deep reasoning capabilities that enable agents to tackle complex problems through careful, methodical thinking, ...

KUBECON ? Grafana Labs, the observability company behind the world's most ubiquitous, open and composable operational dashboards, today announced the results of its annual Observability Survey ...

The Delhi government has allocated Rs 10,047 Crore for the social security sector with Rs 9,780 Crore earmarked for schemes and projects under departments of social welfare, women and child ...

The Houston Astros unconditionally released first baseman Jon Singleton on Tuesday. The Astros informed Singleton on Sunday ...

The Los Angeles Angels signed second baseman Nicky Lopez on Tuesday. It is a one-year, $850,000 major league contract, the ...

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