The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

Brighton and Hove City Council moved its customer service teams out of the two town halls and into the Jubilee Library, Hove Library and three family hubs last month. But union official Diana ...

The chain, which has over 3,000 locations throughout the U.S. and Canada, has now held the top spot for customer satisfaction among quick-service restaurants for 11 consecutive years.

Will writing service reviews While only a little over half (53%) of UK adults have made a will, according to the National Will Register, as many as 3.7 million wills are written each year.

Outdated service models won’t cut it anymore, and customers won’t hesitate to move on if they’re not getting the service they expect. Customer Experience As A Competitive Advantage ...

According to the Federal Reserve, between Dec. 1, 2023, and March 20, 2025, Timos engaged in conduct that violated banking laws and regulations, involving the unauthorized use of customer funds ...

The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

Outage monitoring service Downdetector has received tens of thousands of reports since these widespread issues started, with impacted users experiencing Cloudflare and Google Cloud server ...

In a recent meeting, Chief Commercial Officer Judson Althoff told employees that a customer with more than 1 million Microsoft 365 licenses will be adding Copilot, according to people who attended.

PORTLAND, Ore. (AP) — Twenty-seven states and the District of Columbia on Monday filed a lawsuit in bankruptcy court seeking to block the sale of personal genetic data by 23andMe without customer ...

Walmart, the largest retailer in the United States with 4,800 stores nationwide, has announced that it’s expanding its ultra-fast drone delivery service. Since 2021, the retailer has ...