In modern enterprise data platforms, data quality and data governance protocols are essential to ensuring the reliability, ...

Johanna Leggatt is the Lead Editor for Forbes Advisor, Australia. She has more than 20 years' experience as a print and digital journalist, including with Australian Associated Press (AAP) and The Sun ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Explore how agentic AI is transforming business operations and learn the crucial data strategies necessary to stay ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some government photo IDs. While Discord's main systems remain ...

The Pixel Watch 4's curved display and impressive battery life make it one of the best-looking and longest-lasting Android ...

Qatar General Electricity and Water Corporation (KAHRAMAA) has announced the completion of its strategic Customer Database Update Project, which comes as part of its comprehensive plan for digital ...