Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ...

Increased fees for Salesforce’s Connector program are beginning to affect software vendors, potentially raising integration costs and complicating CIOs’ AI plans.

For most of its life inside the enterprise, Salesforce was treated as "just" a critical application, a powerful CRM that needed strong profiles, roles, ...

A recent UNC6395 Salesloft Drift breach reveals Salesforce SaaS risks. Learn how to simplify breach detection, prevention, ...

One of the best approaches to mitigate hallucinations is context engineering, which is the practice of shaping the ...

Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

As is our end of year tradition, we’ve gathered together some industry spokespeople to tell us what they think the biggest ...

The AI industry in 2025 saw big-money acquisitions, advancements in virtual assistants and agent orchestration and new ...

Adobe Inc. and Salesforce, Inc. both face real AI disruption risks, but CRM demonstrates stronger resilience and integration into enterprise workflows. CRM's accelerating RPO growth, robust AI-centric ...

Execs say DIY OpenAI connections risked pushing CRM data past the ‘trust boundary’ Salesforce users running Agentforce with ChatGPT Enterprise or Edu can now update CRM data directly from the bot, a ...

Salesforce is scaling back its reliance on large language models due to reliability concerns, shifting focus to deterministic automation in its Agentforce product. Executives admit a decline in AI ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...