While the Google search algorithm serves up the most optimized links, the generative AI interprets information and summarizes ...

Building a chatbot that meets regulators’ (and customers’) expectations requires CTOs and CMOs to ensure that chatbots are trained with the same diligence and values as human employees.

From personalized content to AI companions that anticipate needs, technology is shifting from being helpful to being deeply ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

When ChatGPT burst onto the scene, it transformed how we interact with technology. But now, another AI revolution is quietly ...

Amazon has updated Q Business to make it easier for AWS customers to build public-facing chatbots using the assistant.

Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to ...

Chatbots show traits like grandiosity, charm, and gaslighting. Do LLMs need therapy? Research says maybe—but lasting change remains a challenge.

What follows are best tips and advice for collecting those novel data sources, from AI chatbots to social media ... and you can effectively converse with an e-discovery vendor.

Or propaganda from a foreign government. Russian disinformation is now shaping some answers from major AI chatbots operated by OpenAI, Meta, Google, and Microsoft. Online security experts say a ...