Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

according to a study conducted by Sapio Research. For example, many companies are shifting from "growth at any cost" through net new logos to a focus on profitable growth. And with that, customer ...

Our in-house research reports and market guides help you navigate the digital customer experience landscape and jump start your platform procurement efforts. Utilize our rich pool of insights to ...

GetWhys Inc. today said it has raised a $2.75 million seed funding round to further the development and marketing of its ...

Global spending on market research has doubled since 2016 ... and a fifth of it — $16 billion! — is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

Most market research companies boast market segmentation as part of ... a market differs from study to study and from client to client. For example: To develop a customer service strategy based on ...

This particular research report, titled Predictions 2022: Customer Experience, is related to customer experience. We all know how important CX is to a business. Every year for more than a decade ...

According to Harvard Business Review (HBR), companies with high scores on brand loyalty and customer loyalty market research metrics grow revenues 2.5 times faster than industry peers and deliver ...

About the author: Holly Carter is a Director with Confirmit, suppliers of SaaS for customer experience and market research solutions. She has nearly 20 years’ experience in business and ...