David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.

Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should ...

My family booked a condo in downtown Toronto through Vrbo recently. Just before we arrived, we received a text that our ...

From facelifts to hair transplants, more Americans are visiting Turkey for elective medical procedures. Here's what you need ...

Yikes. Someone is already occupying Elizabeth Kimpel’s Vrbo rental when she arrives. Why won’t the company refund her stay?

Here’s what you need — and what you don’t need — when you buy a policy. ByChristopher Elliott, Senior Contributor. I cover ...

Christopher Elliott is an author, consumer advocate and journalist. He founded Elliott Advocacy, a nonprofit organization ...

I'm trying to get a refund from Norwegian Airlines. I booked two round-trip tickets from Stockholm to Oslo recently. The ...

More Americans are moving abroad, but many are not ready to commit to a long-term lease. A new breed of flexible living ...

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't ...

Last year's big travel trend was the "justified vacation" or "justi-vacation," which is when someone takes a vacation despite not being able to afford it.