GibberLink lets AI chatbots communicate without words ElevenLabs hackathon prompts the creation of GGWave The ChatBots use a ...

Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

In a world where instant communication reigns supreme, chatbots have emerged as indispensable allies for businesses and ...

Expedia, one of the world’s leading travel service providers, has announced a significant enhancement to its customer service ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

When people feel embarrassed, they prefer talking to AI chatbots instead of humans. But when they are angry, they still want ...

Quick commerce and e-com platforms must improve their customer services and delivery experiences, failing which governments may step in with regulations to ensure better service for citizens, ...

There are now so many AI chatbots out there handling customer service that two of them are bound to dial each other up, and now, if they do, they can do it in their own special, sonic language.