NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration ...

The Siteimprove.ai platform adds two new agents to build on its advanced AEO insights with the Content Writing & Optimization Agent and PDF Remediation AgentDENVER, June 9, 2026 /PRNewswire/ -- ...

Gartner opened its Marketing Symposium/Xpo with a warning: 98% of CMOs are using AI, but most are stuck in a competency trap ...

Thirty-seven percent of US brands have negative employee experience impact. Forrester says that's a CX problem.

Pega's new Customer Engagement Studio unifies AI and human agents to compress campaign delivery from weeks to minutes.

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work. Customer engagement is now a more complex offering than it’s ever ...

A booked trip predicts spending across retail, beauty, electronics and financial services. Most enterprise brands aren't showing up at that moment.

Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer ...

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...