The Importance of Performance Analysis Grids. The more you understand about your employees' strengths and weaknesses, the easier it often is to understand on-the-job performance. One way to get ...

Public Performance & Management Review, Vol. 27, No. 4 (Jun., 2004), pp. 144-173 (30 pages) Importance-performance analysis has been advocated as a useful technique for understanding citizen ...

Importance-Performance Analysis (IPA) has been a popular tool for understanding customer satisfaction and prioritising service quality improvements since Martilla and James (1977) first demonstrated ...

Performance Gap Analysis. When you're evaluating how to improve your small business, one important consideration is the performance of your employees.

Chi-Ruey Jeng, Adam T Snyder, Ching-Fu Chen, Importance–performance analysis as a strategic tool for tourism marketers, Tourism and Hospitality Research, Vol. 19, No. 1 (January 2019), pp. 112-125 ...

Evaluating the performance of your employees is the first and most important system that you have to develop in your organization.