Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to negative reviews online can affect how your business is perceived, so it's ...

When people are confronted with negative feedback, they often respond by trying to protect their self-image. But not everyone reacts the same way. A new study published in the journal Social ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

Here’s some positive advice to help you deal with a negative person. Jeff Guenther, who goes by @therapyjeff online, recently shared “eight ways to deal with a partner who’s incredibly negative.” Jeff ...