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Delta Air Lines accused of tricks and traps to avoid refunding fully refundable tickets

A widespread practice among U.S. airlines is now being challenged in court.
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Delta Air Faces Class Action Lawsuit For Trying to Deceive Passengers Who Bought a Fully Refundable Ticket to Accept an Expiring e-Credit

Delta Air Lines is using ‘dark patterns’ to deceive passengers who purchased fully refundable tickets at a premium to accept ...