These three companies are converting enterprise AI software adoption into real revenue growth in 2026.

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

AI is impacting customers, workers, firms, and industries ...

Marc Benioff is the CEO of cloud-based software company, Salesforce. At Salesforce’s annual Dreamforce conference on Tuesday, Benioff said that the company is saving $100 million a year by using AI ...

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

Over the last few weeks, artificial intelligence (AI) has been seen as a significant threat to many software companies. But one CEO just told investors, "AI is expanding our market opportunity." And ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...