For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Customer success is an ethos, not a department Establishing a customer success function is an excellent step towards enriching the customer experience. It is a built-in customer advocate within the ...

Customer experience is the key for companies to stay competitive, but simply establishing a customer experience (CX) program isn’t enough by itself.

Customer experience, on the other hand, goes beyond the scope of customer service and includes brand interactions at any stage of a customer’s journey, starting from the first time you hear about a ...

According to Forrester’s (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year’s decline in cust ...

Steve Jobs was a true customer experience and user experience thought leader, wildly and repeatedly successful at transforming the customer experience for millions of customers worldwide, through ...

Beyond Taiwan, McDonald's has been prioritizing reusable packaging to limit plastic waste pollution in other countries. In ...

With a significant presence in Warren Buffett’s portfolio and strong hedge fund interest, The Kroger Co. (NYSE:KR) secures a ...

The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...