Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...
Because the COVID-19 pandemic accelerated the shift to remote work with lightning speed, computer-based training of new and long-time employees is now widespread. CBT has many advantages, but it also ...
The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...
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