Mobile apps that offer more accessible customer support options, such as in-app chat support or the ability to contact support directly from the app, can greatly improve retention and overall ...

If you’re not a T-Mobile customer but want to get these Magenta Status perks, shop eligible plans here.

Now, in a recent interview, T-Mobile CEO Mike Sievert shared the company’s plans to capitalize on artificial intelligence (AI) for customer retention.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.

T-Mobile's Privacy Center has quietly added two new toggles, and both enabled by default. The first, labeled "Fraud and identity theft protection," allows the carrier to ...

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T-Mobile credited its customer-first mindset for the strength of its quarterly and annual results in a Q4 2024 earnings release last week. Total service revenues rose 6% year over year to $16.9 ...

Here's everything you need to know about T-Mobile Magenta Status, including the programs perks, deals, and discounts for T-Moblie customers.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.

What T-Mobile didn’t expect was the impact this kind of mentorship program would have on retention.