Working with a financial advisor can be helpful if you need advice about how to build or manage your portfolio and grow wealth for retirement. What you may not realize is that your financial advisor ...

Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...

BUFFALO, N.Y.--(BUSINESS WIRE)--GEICO associate Emily Lynch has the golden touch. As a customer service representative at the company’s Buffalo, New York, regional office, Lynch takes calls from ...

In the costly world of customer experience management, companies are constantly pushing the boundaries to encourage and empower customers to embrace self-service. Why? Because “it’s great for everyone ...

STATEN ISLAND, N.Y. — It’s that time of year when retailers are seeking seasonal workers to help during the busy holiday season. It will be different than previous years for job seekers in New York ...