When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

SAP is adding enhancements to its Next-Generation Support concept, including developments to AI-driven features such as incident solution matching and real-time support resources like the Schedule an ...

At its big Sapphire conference back in 2018, SAP launched a new-and-improved customer relationship management (CRM) software suite in an attempt to take on the established market leader, Salesforce.

Customer experience is at the heart of digital revolution, SAP executives told South African users attending the Saphila 2019 Conference underway at Sun City, North West Province South Africa. Going ...