Immediate estimated improvement of 10%-50% of the selected target metric (e.g., reduced costs, improved sales, increased first call resolution, etc.) Mattersight's Predictive Behavioral Routing ...

No audio available for this content. A new routing program from Fleetmatics Group is coming this summer. Fleetmatics Routist is an intelligent routing optimization solution that systematically builds ...

GEORGIA (WRBL)— In less than two weeks, AT&T customers nationally can expect quicker response times when dialing 911. The national telecommunications company is implementing their newest 911 upgrades ...

Geneva, Switzerland – 16 September, 2021 – The Mutually Agreed Norms for Routing Security (MANRS) initiative, supported by the Internet Society, today announced a groundbreaking Equipment Vendor ...