Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Operations is a core functional area of an organization, along with marketing, human resources and accounting. Operations management plays a crucial role in enhancing the quality of products and ...

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

Operation managers play a key role in the structure of a business. Backend office services such as operation managers are just as vital in your business as front-facing professionals such as marketing ...

Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

Field service leaders automate and streamline processes in myriad ways. There’s no right answer to the question of how to digitally transform a field service organization. That said, a good litmus ...

Newest SRM platform capabilities automate the management of assets and external service events using existing fleet tools and applications. Glen Allen, VA (PRWEB) - Decisiv, Inc., the industry leader ...