As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Latest innovations help SMBs take advantage of AI efficiency across marketing, sales, and customer support NEW YORK--(BUSINESS WIRE)-- Business is moving at warp speed, and go-to-market teams are ...

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

Harvard Medical School has unveiled MedAI, a new knowledge graph-based agent set to transform the landscape of medical question-answering. This innovative tool addresses the critical shortcomings of ...

As AI-assisted coding becomes more common, a new pattern is emerging: multi-agent workflows. A multi-agent workflow refers to using various AI agents in parallel for specific software development life ...

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers.