To increase conversions on your e-commerce site, you must consider the user experience. Driving website visitors to the checkout page is challenging enough, but additional complications can cause ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

Rapid changes in traditional workforce composition, a rise in alternate incomes, and reduced funding for social services are putting agencies in a squeeze as the systems and the people within them are ...

If business intelligence (BI) tools and techniques are supposed to help companies use data to make better decisions, why is BI adoption essentially unchanged from 2005? You should be using BI to ...

Opinion polarization is often considered as the primary driver of social friction, leading to exhaustive efforts to force a consensus. However, new research suggests a more pragmatic goal: reducing ...

At QCon San Francisco 2025, Dr. Nicole Forsgren delivered a keynote focusing on the paradoxical impact of Artificial Intelligence (AI) on software development workflows. While AI has drastically ...

Friction maxxing adds deliberate barriers to spending. Learn how small delays can reduce impulse buying and help you spend more intentionally.