“Many of the decisions they make are based on updates that are being provided on the status of the incident and expected resolution times.” The technology teams will be focused on mitigating ...

Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in cutting-edge incident and alert ...

Cisco’s Lidz emphasizes that transparency does not end at incident resolution. “Being transparent, internally in particular, by making sure stakeholders understand you and your team have ...

There was no resolution to the Saddle River police hearings ... SADDLE RIVER — Do a police sergeant's changes to a patrol officer's incident report deserve a 90-day disciplinary suspension ...

Structured Incident Resolution and Insights Manages the incident resolution process, allowing teams to focus on remediation. Centralized insights on service health to understand performance and ...