Artificial intelligence is taking enterprise service management to the next level, making it an even more powerful tool that ...

In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

TechCentral, Obsidian Systems and Atlassian recently hosted a session to unpack the transformative potential of AI in IT ...

AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.

Priya Ranjan's approach to IT service management goes beyond efficiency; he views it as a strategic asset that enhances ...

It encompasses a set of best practices, processes, and frameworks that aim to ensure that IT services effectively support and align with the organization's business goals. ITSM involves the entire ...