The two companies announce a deal that builds on an existing alliance, as Big Blue takes over the management of several Sprint call centers. Marguerite Reardon started as a CNET News reporter in 2004, ...
Remember when customer service involved talking to a live person? If IBM has its way, soon your issues with your order will be handled by LivePerson, an AI-based chatbot that apparently is so ...
IBM on Tuesday unveiled telecom software for service providers. IBM Tivoli Netcool Customer Experience Management application is designed to let customer service representatives troubleshoot through a ...
ARMONK, N.Y. and EHNINGEN, Germany, Oct. 29, 2019 /PRNewswire/ -- IBM (NYSE: IBM) and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use ...
–IBM today announced that Westfield Insurance, a provider of personal, commercial and surety insurance, is working with IBM to transform their claims operations. IBM’s deep end-to-end capabilities ...
Gateway launched on Thursday a new on-site support service for its servers and external storage products used by businesses. The two-hour response service builds on an existing partnership between ...
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