Most travelers walk into a hotel room, drop their bags, and flip every light switch on. It feels natural. You want to see the ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...

While we all have our pet peeves when it comes to hotel stays, it seems one of the biggest pain points among travelers is unfriendly hotel staff. New research from ALICE, the hotel operations platform ...

Employee turnover in the hospitality industry costs restaurants and hotels billions of dollars each year, with worker turnover rates as high as 95 percent for some properties, according to the ...

The US hotel industry has been grappling with inadequate staffing and higher wages — and the problems are expected to push travel costs even higher than they already are. In 2024, hotels across the US ...

For three years, I worked at a popular hotel chain and witnessed the inner workings of the hospitality industry. My experiences, which spanned from manning the front desk to doing the housekeeping, ...

It's considered the extreme in customer service. More hotels across the globe are choosing to train their staff not to just assist with the needs of guests, but to actually predict their desires by ...

Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as ...

Forbes contributors publish independent expert analyses and insights. I write about branding, trends, creativity and disruptive businesses. While Covid might have accelerated the acceptance of ...