I got a press release from HP recently announcing the opening of its new service center in Conway, Ark. “The $28 million site will employ more than 1,000 employees and is evidence of HP’s continued ...

Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

Either some intern is having the most boring Silicon Valley summer or HP’s YouTube team has gone mad with power. Whatever the reason, the company has been on a YouTube flurry lately, uploading ...

Deb Shinder edits and writes two newsletters for Sunbelt Software, one on Windows XP and one on Vista. A couple months ago she purchased a new HP computer and paid $169 for an on-site service plan.

Despite taking flak at the Gripe Line, Hewlett-Packard is winning awards for service -- thanks in large part to experts like you HP has been taking a lot of heat on Gripe Line in the past few months.