DALY CITY, CALIF. — Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice Solutions International ...

ATLANTA, GA / ACCESSWIRE / September 17, 2024 / AVOXI, a global leader in cloud voice software for contact centers, today announced its partnership with Genesys Ⓡ, a global cloud leader in AI-powered ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

SAN FRANCISCO--(BUSINESS WIRE)--As contact centers transition to a work-at-home model, the implementation of all-in-one artificial intelligence (AI) tools that automate and optimize operations has ...

Alcatel subsidiary, Genesys has announced its intention to acquire VoiceGenie - a developer in voice self service system with a software platform based on Voice XML- claiming that the combination of ...

LONDON and NEW YORK, Sept. 5, 2023 /PRNewswire/ -- PolyAI, a global leader in conversational artificial intelligence (AI), today announced its Customer-Led Voice Assistant is now available on the ...

BOSTON, Mass. & GUILFORD, England--(BUSINESS WIRE)--Sycurio™ the leading provider of data security and compliance solutions for call and contact centers, today announced Sycurio.Voice, a Payment Card ...

Pamplona, Spain, 29th August – Veridas, a Spanish technology company specializing in digital identity and biometrics, today announces its Voice Biometrics Solution is now available on the Genesys ...

Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company today announced software that significantly improves the customer experience by aligning self- and assisted service, and ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

Sycurio’s secure payment capabilities combine with Genesys Cloud CX enabling customers to improve their experiences and take secure, PCI DSS compliant payments anywhere BOSTON, Mass. & GUILFORD, ...