Business Wire

New Genesys Report Highlights Millennials’ Influence on Global Customer and Employee Trends

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, announced the release of a new research report, “Generational dynamics and the experience ...

Paid High School Internships Double College Completion Rates, Genesys Works Data Shows

At a moment when AI is reshaping entry-level hiring and employers are questioning traditional talent pipelines, new data from ...
Business Wire

Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...
WTNH

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

Expectations about what makes a great customer experience (CX) are rising faster than most organizations can keep up with — and consumers aren't afraid to walk away when their needs aren't met. The ...