Kore.ai, a provider in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys ...

Welcome to the latest edition of the No Jitter Roll. In this edition, we share service updates and a new conversational AI tool from Zoom, and then details on a UCaaS and CCaaS integration. Zoom ...

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...

Melbourne-based managed services provider QPC has teamed up with Insentra to offer a full-service integration between Microsoft 365 and Genesys Cloud to customers. The companies claim the partnership ...

“Many companies prioritize customer engagement yet overlook the crucial aspect of fulfilling a customer’s request efficiently. This has led to a reliance on disparate systems to solve customer issues, ...

Cloud PCI enables invisible compliance without disrupting the customer experience IP Integration (IPI), the ...

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Experience Management (XM) company Qualtrics has partnered with cloud customer experience and contact center solutions firm Genesys, adding the latter's customer engagement and activity data to the ...

SAN FRANCISCO, Nov. 16, 2021 (GLOBE NEWSWIRE) -- Afiniti, the world-leading provider of artificial intelligence technology for pairing agents and customers, and Genesys®, a global leader in customer ...